Topics

For your convenience, topics are listed by category:

  • Keynotes
  • Leadership
  • Personal Development
  • Healthcare only.

Jeanne will customize your presentation(s) specifically for your audience, in your time frame(s), to achieve your goals.  

MOST-REQUESTED KEYNOTES (can be adapted for workshops)

 

What It Takes To Make “IT” Happen.

What do you want? Do you really want it? Do you want it enough to make it happen? The road to a specific destination isn’t always easy but it becomes less complicated when you know where you want to go and are willing to be flexible and patient. Our internal GPS system can crash or needs updating, somebody puts up unexpected Stop signs, we lose valuable time sitting on the side of our road-of-effort feeling lost or confused. Gain valuable and practical insight to help you get what you want, be it personal or professional, as you as overcome obstacles, toss out wishful thinking and start using a methodical process to achieve intended results.

  • Get started on getting started
  • How to define “IT” in measurable terms
  • Establish whether it’s a “should,” “want,” or “need” goal
  • Evaluate pros/cons of “going for it”
  • Separate real obstacles from mind-made sabotage
  • How to NOT struggle to reach a goal
  • Be a creative problem solver
  • Design a methodical approach for creating measurable steps which produce
    measurable results
  • Think but don’t overthink probabilities
  • Keep a clear understanding of each purposeful use of time/energy/action steps
  • Be prepared to succeed

CEU information:

  1. Establish four specific steps before implementing an action plan
  2. Determine four specific groups of obstacles to overcome
  3. Determine four ways to be a more effective creative problem solver
  4. Establish a specific method for creating an action plan for achieving intended results

 

CHANGE: THE HUMAN FACTORS

Change creates a certain amount of discomfort and resistance for people which can reflect in their quality of performance. Therefore, how they deal with change is as relevant to the success of an organization as job- specific technical skills. Change is like an ice berg – 10% can be seen and avoided but the 90%  beneath the surface can sink vessels. In an upbeat and interactive environment, gain valuable insight into more effectively steering your ship clear of change obstacles.

  • Why change has a major impact on productivity
  • Why people are resistant to change
  • Ways to effectively introduce change
  • Dealing with four major change factors
  • Avoiding pits which sabotage goals
  • Overcoming resistance through the change process
  • Performance excellence through transition

CEU information:

  1. Establish a four-step process for introducing change
  2. Determine specific steps for dealing with four primary change factors
  3. Establish 10 ways to overcome change resistance and remain productive

 

LIGHTEN UP AND LIVE (getting and keeping a balance)

Combining a mixture of serious thoughts and fun, Lighten Up and Live explores the influences which help us find the up side to a down situation. Learn how the role of humor affects health, productivity and our ability to break the power of the past to get a better grip on present challenges. Laugh and learn as you gain a more realistic balance and perspective for a more gratifying quality of life.

  • The importance of getting and keeping a balance
  • How attitude affects health/productivity
  • Breaking the power of the past and getting a grip on present/potential challenges
  • Dealing with expectations to reduce disappointment
  • Getting a realistic balance between work and play
  • Specific and practical steps for a more gratifying quality of life

CEU information:

  1. Determine four specific influences which affect positive or negative attitudes
  2. Establish four ways to deflect negatives in the workplace
  3. Determine 20 techniques for staying focused and productive

 

GAIN THE DAY — CONTROL PRESSURE WHEN DEMANDS EXCEED RESOURCES(your life could depend on it)

The effects of strain can affect our ability to think clearly, problem-solve effectively and can literally destroy our health (up to 85% of doctor visits are stress related). By using the methodologies for taking away the power stress exerts, we can weaken it’s impact on us. Interactive, upbeat, and very practical, this presentation will provide suggestions to make us more resilient and able to “go the distance.”

  • Staying on top of the mountain rather than under it
  • Identifying specific sources of pressure
  • How demands affect decisions
  • Who is resilient enough to “go the distance” and why
  • Recognizing when to adjust and when to adapt
  • Creating a forward-thinking focus
  • 10 specific strategies for remaining productive by redirecting workplace pressure

CEU information:

  1. Establish a “control module” for prioritizing
  2. Determine a specific strategy for greater resiliency
  3. Determine 10 specific techniques for managing pressure in the workplace

 

STOP CHASING YOUR OWN TAIL

Like a pup busy chasing its tail, we, too, go round and round and end up right where we started. By focusing on a few basics of reason and calm, we can uncomplicate our lives, stay true to our priorities, and avoid over-thinking ourselves into misery. This delightful, insightful and refreshing presentation is sure to help you clarify your personal and professional objectives and enhance your sense of personal peace so you can go to bed each night with the satisfying thought “I did well today.” 

  • Pay attention to what you have going for you
  • Good things come from unexpected places
  • Potential drawbacks can become assets
  • Moments of lightness—weight reduction for the heart
  • Make something happen
  • Give more than you get
  • Do your best and leave the rest
  • Find something (large or small) that makes you say, “I’m glad I’m me”

CEU information:

  1. Establish four ways to focus on personal/professional strengths
  2. Determine four points for creating an individual “option plan”
  3. Establish four techniques for setting/maintaining priorities

 

DON’T SQUAT WITH YOUR SPURS ON

On average, people have approximately 60,000 thoughts every day, many of which stop us in our tracks. Statistically, 80% of those thoughts are the same as the day before. With take-home value, this presentation addresses how to make today count because tomorrow will make today yesterday.  Laugh and learn how to separate real issues from imaginary one, how to give up ten “junk food” thoughts, and suggestions for holding your own mental yard sale to make room for new possibilities.

  • How our thoughts stop us in our tracks
  • Investing in personal strengths to gain big dividends
  • Ways to separate real issues from imaginary ones
  • How a switch in mindset opens before-unknown possibilities
  • Giving up “junk food” thoughts
  • Making today work for you

CEU information:

  1. Determine six ways people self-sabotage (and how to avoid it)
  2. Determine five ways to reduce mental clutter
  3. Establish four ways to clarify your objectives
  4. Determine six techniques for greater achievement

 

SOLUTIONS THROUGH PROBLEM SOLVING AND INNOVATIVE THINKING

Ever try to start your car and rather than hear the roar of the motor, the only sound is the clicking of  your key? The silent vehicle is not the problem-it’s a symptom. To find a solution, look for the problem – dead battery, broken cable, etc. Therefore, large or small, serious or trivial, workable answers come from a cognitive resolution process. Peppered with interactive mind-enhancing activities, this presentation also addresses the art of honing your innovative thinking – what it takes to make something new happen.

  • Why you can’t get “there” from “here”
  • How to explore the “challenge”
  • How to tell the difference between a “symptom” and a “problem”
  • Breaking the pattern of yesterday’s thinking which may control today’s options
  • The art and science of problem solving
  • Six steps for effective problem-solving
  • How to create a structured, but flexible, forward-momentum plan

CEU information:

  1. Establish a specific “learning link” to accommodate new information
  2. Establish a six step problem-solving formula
  3. Determine four innovative-thinking methods for assessing potential options and consequences
  4. Establish four ways to create a forward-momentum plan

 

LEADERSHIP

“The task of the leader is to get his people from where they are to where they have not been.”

— Henry Kissinger

COACHING: DEVELOPING POTENTIAL AND ENHANCING PERFORMANCE

  • Facilitating a coaching process
  • How attitudes affect coaching results
  • Ways to guide staff/self to specific behaviors
  • How coaching supports success
  • Specific techniques for effectively coaching staff/self to a higher standard of excellence

CEU information:

  1. Determine a step-by-step plan for introducing a coaching process
  2. Establish a specific correlation between coaching and leadership
  3. Determine four major factors which affect coaching
  4. Determine 10 ways to be a more effective leadership coach

 

DELEGATION: RULES AND TECHNIQUES CRUCIAL FOR LEADERSHIP SUCCESS

  • How delegation saves time and develops people
  • Delegation principals
  • The process of effective delegation
  • Why it can be so difficult to delegate (and what to do about it)
  • How to make delegation decisions
  • Giving people ownership of their success
  • Delegating while strengthening your team
  • Delegation follow-through and follow-up

CEU information:

  1. Determine four delegation components
  2. Establish four factors which influence a delegation environment
  3. Determine four methods for delegating and decision-making

 

HIGH IMPACT LEADERSHIP

  • How to develop a high-impact mindset
  • High-impact leadership qualities
  • Five levels of leadership
  • How to coach versus boss
  • Leadership vision principles
  • Creating a leadership vision
  • How to communicate for results

CEU information:

  1. Establish 10 high-impact leadership qualities
  2. Establish a five-step process for creating a solid dept/org. vision
  3. Create a 10 point checklist for leadership effectiveness

 

PUBLIC SPEAKING MADE EASY

  • How to get your ideas across, clearly and effectively
  • Making the message memorable – the WOW factor
  • What gets an audience’s attention (and what puts them to sleep)
  • Painless techniques for overcoming podium phobia
  • Using body language for impact
  • Rules and tools for calling a group to action

CEU information:

  1. Establish six rules for conveying information clearly and effectively
  2. Determine five techniques for overcoming podium phobia
  3. Establish six techniques to gain and maintain audience attention

 

TEAMS: MAKING THINGS HAPPEN THAT WOULDN’T OTHERWISE

(unite employees around a common goal)

  • The difference between functional and dysfunctional groups
  • Why teams fall apart
  • What successful teams have in common
  • Expectations and achievement
  • The role of freedom and empowerment
  • Key principles for leading teams through change
  • Energizing your team to achieve (even through uncertainty)

CEU information:

  1. Determine four factors which identify functional and dysfunctional groups
  2. Establish six qualities of a strong team leader
  3. Determine six factors that can turn a work group into a unified force

 

TRAIN THE TRAINER: EXCEL AS A DYNAMIC FACILITATOR

  • Questions to ask before planning a training session
  • Preparing people for what they are about to experience
  • Making the most of adult learning styles
  • What adult learners respond to and what shuts them down
  • How to read participant body language (positive or negative responses)
  • Making the message powerful (and increase retention)
  • Handling gripes and objections
  • Specific rules and tools for motivating, training and information retention

CEU information:

  1. Establish five specific adult learning styles
  2. Determine four teaching techniques for maintaining audience attention
  3. Determine five methods for increasing participant retention
  4. Establish five specific rules for reaching training goals

 

PERSONAL DEVELOPMENT

“If we all did the things we are capable of, we would astound ourselves.” – Thomas Edison

 BODY LANGUAGE — NON-VERBAL COMMUNICATION IN THE WORKPLACE

  • Why body language is so powerful
  • How to analyze body language
  • What to look for in body signals
  • Body language to avoid
  • How male and female body language differs
  • “Reading” non-verbal language in the workplace

CEU information:

  1. Identify a specific process for analyzing body language
  2. Establish six gender specific body language differences
  3. Identify 10 body language signals for a successful professional interaction

 

CHANGE YOUR FOCUS TO GET NEW RESULTS

  • Breaking old self-defeating habits
  • Four ways to better deal with change
  • What to do when feeling over/under whelmed
  • How our attitudes affect other people
  • How to “coach” yourself to reach your goal
  • Increasing your personal power through mental strength training

CEU information:

  1. Determine four ways to break old habits
  2. Establish four ways to more effectively deal with change
  3. Establish four ways to deal with being over/under whelmed
  4. Determine 10 techniques for focusing on personal strengths

 

GENDER COMMUNICATION IN THE WORKPLACE

  • Why we lose productivity through miscommunication
  • How we unintentionally create conflict
  • How men talk and what they mean
  • How women talk and what they mean
  • Overcoming communication barriers with the opposite sex

CEU information:

  1. Determine three unintentional ways we create conflict
  2. Establish five male priorities in communicating
  3. Establish five female priorities in communicating
  4. Establish six ways to more effectively communicate with the opposite sex

 

GETTING ALONG WITH PEOPLE WHO AREN’T EASY TO GET ALONG WITH

(CONFLICT RESOLUTION)

  • Where conflict comes from
  • Recognizing conflict styles in others/self
  • Controlling what’s controllable
  • How to talk so people will listen
  • The role of non-verbal communication in conflict resolution
  • Skills necessary for conflict resolution
  • Practical and healthy ways of managing and resolving a conflict

CEU information:

  1. Establish six reasons why people become upset
  2. Determine six ways to speak to avoid confrontation
  3. Establish six factors for successfully dealing with others

 

WHAT TO DO WHEN THERE’S TOO MUCH TO DO

(Or… How to be more productive without working harder)

  • Why we avoid doing what needs to be done
  • How to avoid over-extending ourselves
  • Simplifying work and frustrations
  • Ways to better deal with distractions
  • Establishing workable options and priorities

CEU information:

  1. Establish four ways to gain a more effective mental focus
  2. Establish three ways to avoid procrastination
  3. Establish four ways to simplify difficult tasks
  4. Establish three ways to more effectively establish priorities and options

 

HEALTHCARE ONLY

BASIC SALES TECHNIQUES FOR ADMINISTRATORS AND ADMISSIONS COORDINATORS

  • Matching services with family/resident wants and needs
  • Developing a sales presentation
  • Using “benefit selling”
  • How to gain a competitive edge –what makes your facility memorable
  • How to give an effective tour
  • How to make an effective “closing”

CEU information:

  1. Establish a specific healthcare sales mindset
  2. Determine five healthcare sales presentation techniques
  3. Establish a specific process for giving and concluding a tour

 

CREATING AN EFFECTIVE GUEST/CUSTOMER RELATIONS PROGRAM

  • Six major points associated with guest relations
  • How every employee affects an organization’s bottom line
  • How every employee ultimately affects each guest
  • Why employees may resist the guest relations process
  • What people want and how to give it to them
  • How staff and guest goals may differ
  • How to create a guest relations program of excellence

CEU information:

  1. Establish six major points for effective guest/family relations
  2. Establish specific perception differences between staff and guests
  3. Determine how each department can participate in a strong guest relations program
  4. Determine a specific process for giving a facility tour
  5. Establish six key points for a purpose-driven guest relations program

 

DEALING WITH DISSATISFIED FAMILIES

  • Why families become dissatisfied
  • What families want
  • Calming an upset person
  • Talking so others will listen
  • Defusing a situation
  • Avoiding anger cycles
  • Creating a conflict resolution formula

CEU information:

  1. Establish six reasons why families might become upset
  2. Establish six ways to effectively talk with an upset family
  3. Determine a specific conflict resolution action plan

 

PRODUCTIVITY, MORALE AND EMPLOYEE RETENTION

  • Empowering your staff
  • Staff priorities
  • Reducing negativity in the facility
  • How to help employees adjust to change
  • Five steps to more effective management of people

CEU information:

  1. Establish six specific employee empowerment techniques
  2. Establish four ways to reduce negativity in the workplace
  3. Establish five specific staff wants/needs
  4. Determine four specific ways to give employees ownership of their success

 

PSYCHOLOGICALLY PREPARING  STAFF FOR A STATE SURVEY

  • How a “common goal focus” helps facility and state work together to achieve excellence
  • Supporting staff excellence by reinforcing daily performance commitments
  • Why staff/management may feel defensive/anxious about a survey
  • Turning defensive/anxious attitudes into professional challenges

CEU information:

  1. Establish a specific set of observable criteria  to create a “common goal” focus
  2. Determine six specific common-goal focus issues connected with a survey
  3. Establish six reasons why staff/management may feel “survey defense”
  4. Establish six ways to turn defensive/anxious attitudes into professional achievement